'Verify Certificate' messages 

When using an Apple device or computer you may see a message similar to these:

Time posted Apr 29, 17:10 BST

image1  image0

 

plainmail

 

or this:

verify1

There is no cause for concern as the domain that the server is trying to identify (extendcp.co.uk') is the generic one that InternetM8 uses for all customers. To get around this, you should connect to your mail server using its actual hostname, which will be something like `mail123.extendcp.co.uk`, if you wish to do this please This email address is being protected from spambots. You need JavaScript enabled to view it. and list your domain(s) in the body of the eMail that will appear. 

Alternatively, you can add an exception to the SSL Certificate via Keychain, for more information see here: https://www.heartinternet.uk/support/article/ssl-warning-on-apple-devices-when-connecting-to-mail-server.html.

Unfortunately this situation is due to something outside of our control - the 'miss-match' being reported was triggered by a change in the ownership of the 'root security certiciate' for the generic domain, from 'Heart Internet' (the organisation that we have used to provide us hosting for resale since we gave up our own in-house data centre many years ago) to their new owners 'GoDaddy'.  

Here's an older video explanation of what this means and what to do (a hard copy containing this information can be downloaded here).  [This video was created crreated the last time a similar event occurred - in April 2014.]

 

When using a smartphone you may see a message similar to this one:

smartfone1

There is no cause for concern as the domain that the server is trying to identify (extendcp.co.uk') is the generic one that InternetM8 uses for all customers. To get around this, you should connect to your mail server using its actual hostname, which will be something like `mail123.extendcp.co.uk`, if you wish to do this please This email address is being protected from spambots. You need JavaScript enabled to view it. and list your domain(s) in the body of the eMail that will appear. 

Alternatively, you can add an exception to the SSL Certificate via Keychain, for more information see here: https://www.heartinternet.uk/support/article/ssl-warning-on-apple-devices-when-connecting-to-mail-server.html.

Unfortunately this situation is due to something outside of our control - the 'miss-match' being reported was triggered by a change in the ownership of the 'root security certiciate' for the generic domain, from 'Heart Internet' (the organisation that we have used to provide us hosting for resale since we gave up our own in-house data centre many years ago) to their new owners 'GoDaddy'.  

Here's an older

video explanation of what this message means and what to do (a hard copy containing this information can be downloaded here).

end faq